Conditions of Use

TERMS AND CONDITIONS

Cancellation
We offer a 100% satisfaction guarantee that means that if you are not satisfied with any product you buy from us we will give you your money back within 30 days of cancellation. Notification of your wish to return goods must be made in writing to us within 7 working days beginning the day after receiving the goods. You can do this by writing to Rapid Resolutions Ltd (address listed below), sending a facsimile to (01507) 604 359, or sending an e-mail to info@printercartridges.net Customers are responsible for the costs of returning all goods and are advised to obtain a certificate of posting.

Complaints
We believe that the goods we offer are of good quality and we make every attempt to offer the most efficient service we can. However should our goods or services not live up to your expectations then please contact our Customer Services Department (Open between the hours of 9am and 5pm Monday to Friday) by: e-mail: info@printercartridges.net or telephone 0800 10 75 145. (Free phone call except from mobile telephones), or by writing to:

Customer Services Department
Rapid Resolutions Ltd
MU9 Newmarket Hall
Cornmarket

Louth
Lincolnshire
LN11 9PY


If your goods have been damaged in transit please retain the packaging and inform us immediately giving as much information as possible. All damaged or faulty goods will be replaced by the equivalent product or a refund will be given.

We will respond to complaints within one working day.

Delivery Schedule
Free UK delivery with goods dispatched via the Royal Mail Delivery Service (First Class Post) on receipt of payment. Items over 2kg are sent via a Courier. Please allow 2-5 days for delivery (UK Mainland), however the majority of orders are received on the following working day. For goods shipped to other countries we regrettably have to make an extra charge, so please contact us before completing your order.

Discounts
Discount information is displayed below each product price. For special quotations on larger orders please e-mail info@printercartridges.net or call 0800 10 75 145.

Guarantee
We guarantee our compatible products to perform to at least the same standards as the original product. All of our products come with a 1-year manufacturer guarantee. If you experience any problems with our products please contact our customer services department on 0800 10 75 145 (Free phone call except from mobile telephones) or email info@printercartridges.net

‘Your statutory rights are not affected’

Should you need to return any items to us then please contact our customer services department on 0800 10 75 145 (Free phone call except from mobile telephones) to obtain a returns code. We recommend that you obtain a certificate of posting for all items returned to us.

Payment Methods
We accept payments in the form of Credit / Debit Cards via Worldpay, Paypal, Cheques / Postal Orders, 30-day credit account for Schools and Business, or cash on collection. To open a credit account please e-mail info@printercartridges.net or call 0800 10 75 145. You can also e-mail money payments via www.paypal.co.uk to info@printercartridges.net

Pricing Policy

All prices displayed are total prices in £’s and include VAT and Free Delivery (UK only). For goods shipped to other countries we regrettably have to make an extra charge, so please contact us before completing your order.


Privacy Policy

We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998).


We collect information about you for 2 reasons: firstly, to process your order and second, to provide you with the best possible service.

We will not e-mail you in the future unless you have given us your consent.

We do not disclose your information to third parties.

The type of information we collect about you includes: your name, address, telephone/facsimile number, e-mail address, product codes and descriptions of the items that you have purchased. You can check the information that we hold about you by sending an e-mail to info@printercartridges.net If you find any inaccuracies then we will delete or correct them promptly.

The personal information which we hold will be held securely in accordance with our internal security policy and the law.

If we intend to transfer your information outside the EEA (European Economic Area) we will always obtain your consent first.

We may use technology to track the patterns of behaviour of visitors to our site. This can include using a "cookie" which would be stored on your browser. You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings.

If you have any questions/comments about privacy, you should email us.
In accordance with the Privacy & Electronic Communications Act passed into law 11 Dec 03) - “We do not send random marketing emails to personal email addresses (spam).”

If you experience any problems then please contact our technical support team on 0800 10 75 145.

Suggestions
We are always looking to improve our levels of service so if you have any suggestions then please do not hesitate to contact us.
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Rapid Resolutions Ltd. Unit MU9, Newmarket Hall, Cornmarket, Louth, Lincolnshire LN11 9PY. Tel: 01507 604 359. IP Address: 54.226.239.54
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